REFUND POLICY

Effective Date: March 19,2026

At Pampered Pet Travels, we want you to be satisfied with your purchase. Please review the following policy carefully before placing an order.

1. Digital Products

All sales of e-books, digital journals, guides, downloads, and other digital products are final.

Due to the nature of digital products, we do not offer refunds, returns, cancellations, or exchanges once a digital product has been purchased, delivered, downloaded, or accessed, except where required by applicable law.

2. Print-on-Demand Physical Products

Our physical products are made to order and fulfilled by third-party production partners through Printify. Because these products are custom-made upon order, we do not accept returns or exchanges for:

  • buyer’s remorse,

  • change of mind,

  • ordering the wrong size,

  • ordering the wrong color,

  • or any other non-defective reason.

Since print-on-demand items are produced specifically for each order, returns and exchanges are generally not supported for non-defective items.

3. Damaged, Defective, or Incorrect Items

If your physical order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery and provide:

  • your order number,

  • a description of the issue, and

  • clear photo evidence showing the problem.

Where a claim is verified, we may, at our discretion, offer a replacement or refund consistent with the protections available through our fulfillment partner. Printify states that damaged products, manufacturing errors, and incorrect items may qualify for a free reprint or refund when timely reported with supporting evidence.

4. Lost Packages / Delivery Issues

If your order appears to be lost in transit or has a delivery issue, please contact us as soon as possible so we can review the situation and assist in opening a claim where applicable.

Certain delivery-related issues may qualify for replacement or refund depending on the circumstances. Printify indicates that some lost-in-transit issues may be eligible for resolution, while invalid-address cases may be limited to a refund of the product price only.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or delivery fails because the customer entered an incorrect or incomplete address, we are not obligated to issue a full refund. In some cases, only the product price may be refundable, and additional shipping charges may apply before reshipment. Printify specifically notes that invalid-address return-to-sender or lost-in-transit cases may only receive a refund of the product price.

6. No Return Shipping for Approved Claims

For approved damaged, defective, or incorrect-item claims, you generally will not be required to return the item. Photo evidence is typically sufficient for review. Printify’s help guidance states there is no need to return damaged products in qualifying issue cases.

7. How to Contact Us

To request help with an order issue, please contact:

Pampered Pet Travels
Website: www.pamperedpettravel.com

Please include your order number and all relevant details so we can review your request promptly.